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Privacy Policy

Last updated: January 28, 2026

This Privacy Policy describes how Pearls & Jade, LLC. (“we,” “us,” or “our”) collects, uses, and protects information when you visit www.pearlsandjadeevents.com  and when you contact us about our custom, handmade backdrop design and event installation services in the Dallas–Fort Worth (DFW) area (the “Services”).

By using our website, you agree to the collection and use of information in accordance with this Privacy Policy.

This policy is intended as a general informational document and does not constitute legal advice.

1. Information We Collect

We collect information that you provide directly to us and some information automatically when you use the website.

1.1 Information you provide directly

When you contact us or request our Services, you may provide:

  • Contact information: name, email address, phone number

  • Event details: event date, time, location (within DFW), type of event, design preferences, budget

  • Business information: if you are inquiring for a business or venue (business name, your role, contact details)

  • Communication content: messages you send through contact forms, email, or social media

1.2 Information collected automatically

When you visit the website, we may automatically collect:

  • IP address

  • Browser type and version

  • Device type

  • Pages viewed and time spent on each

  • Referring website or link

We may use cookies or similar technologies to help the site function properly and to understand how visitors use our site.

2. How We Use Your Information

We use the information we collect for purposes such as:

  • Responding to your inquiries and providing quotes or proposals

  • Scheduling consultations, installations, and pick-ups for backdrops and event décor

  • Communicating with you about your event, changes, and confirmations

  • Operating, maintaining, and improving our website and Services

  • Sending you updates or marketing communications about our services (where permitted and subject to your preferences)

  • Protecting our business and preventing fraud or misuse

We use this information only as necessary to run our Texas-based, DFW-area business and deliver the services you request.

3. How We Share Your Information

We do not sell your personal information.

We may share your information with:

  • Service providers: such as website hosting, email providers, payment processors, or scheduling tools that help us operate the business

  • Event-related partners: such as venues or other vendors, but only when necessary to coordinate your event and only with relevant details

  • Legal or regulatory authorities: if required to comply with applicable laws, regulations, legal processes, or to protect our rights, property, or safety

All third parties we work with are expected to handle your information securely and only for the purposes we specify.

4. Cookies and Tracking Technologies

We may use cookies and similar technologies to:

  • Help the website function correctly

  • Remember your preferences

  • Understand how visitors use our site

  • Improve site performance and user experience

You can typically configure your browser to refuse cookies or alert you when cookies are being used. If you disable cookies, some parts of our site may not function as intended.

5. Data Retention

We retain personal information for as long as reasonably necessary to:

  • Provide our Services

  • Maintain records for business, tax, and accounting purposes

  • Comply with legal obligations

  • Resolve disputes and enforce our agreements

If you ask us to delete your information, we will make reasonable efforts to do so, except where we are required to keep certain records under applicable law.

6. Your Choices

You have choices regarding your information:

  • Update or correct: You may request that we update or correct your contact information.

  • Marketing communications: If you receive marketing emails from us, you can unsubscribe at any time by using the link in the email or by contacting us directly.

  • Delete or limit use: You may request that we delete or limit the use of your personal information, subject to our legal obligations to retain certain records.

To exercise these choices, please contact us using the information below.

7. Security

We use reasonable technical and organizational measures to help protect your personal information from unauthorized access, loss, misuse, or disclosure.

However, no method of transmission over the internet or method of electronic storage is completely secure, and we cannot guarantee absolute security.

8. Children’s Privacy

Our website and Services are intended for adults planning or managing events. We do not knowingly collect personal information from children under 13 years of age.

If you believe a child under 13 has provided us with personal information, please contact us so we can remove it.

9. Geographic Scope

Pearls & Jade, LLC. is based in Mckinney, Texas and serves clients in the Dallas–Fort Worth (DFW) area. While our website may be viewed from other locations, our Services are designed for customers in Texas, and this Privacy Policy is intended to comply with applicable United States and Texas laws.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we do, we will update the “Last updated” date at the top of this page.

We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.

11. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us:

Pearls & Jade, LLC
Email: jenn@pearlsandjadeevents.com

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